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Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum / Rachel Mackay
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Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum / Rachel Mackay

by Rachel Mackay

This study examines the evolution of museum visitor experiences, covering strategic planning, team building, and the application of theory to practice. It offers a framework for delivering engagement from initial development through to long-term operational management.

Accession 27521 ISBN 9781783305490 Publisher Facet Publishing
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Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum / Rachel Mackay
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delivering-the-visitor-experience-how-to-create-manage-and-develop-an-unforgettable-visitor-experience-at-your-museum-rachel-mackay

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Rachel Mackay
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Persons, Museums -- Employees, Public institutions, Associations, institutions, etc., Museums, Museum visitors, Art museum visitors
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