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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli

by Joseph Michelli

An examination of the leadership principles and customer service strategies used by The Ritz-Carlton Hotel Company. It offers practical guidance for organisations seeking to improve customer experiences, empower employees, and establish effective training systems.

Accession 9923 ISBN 9780071548335 Publisher McGraw-Hill
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli spine
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli cover
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli live spine
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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli cover
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TAGS
Curated Derived
Business Culture Economics Entertainment Experience Improvement Process Service Industries Social Sciences Success
CONNECTIONS
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on_shelf
True
position_updated_at
2026-06-04 12:55
orientation
vertical
Details

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dimensions
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spine_text
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Metadata

Book form
LOCATION HISTORY
M:S5:7 3 Current vertical
1 day, 22 hours ago
M:N3:33 3 vertical
4 days, 19 hours ago
M:S5:7 3 vertical
1 week, 3 days ago
M:N3:33 3 vertical
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Book Location
Updated 1 day, 22 hours ago
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Last synced 2026-05-21 00:48 (2 weeks, 2 days ago)

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of The Ritz-Carlton Hotel Company / Joseph A. Michelli
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object_type
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Subjects & people

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Joseph Michelli
tags→ tags
Social sciences, Civilisation, Management, Economics, Industries, Ability, Business, Service industries, Hotels, Hospitality industry, Leadership, Customer relations, Customer services
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Ritz-Carlton Hotel (New York, N.Y.)
subject_objects
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